FAQ

To care for your candle, trim the candle’s wick to 1/4” before or after every burn and allow the candle to burn for 3-4 hour intervals, or until a full melt pool has formed. Do not burn candle more than 4 hours.

For our reed diffusers, keep them out of direct sunlight, heat and humidity, and flip the reeds weekly, or when the fragrance becomes faint.

If a product is marked as sold out, we will restock as soon as humanly possible. From the product page, click 'Notify Me When this is Back in Stock' to sign up to be notified via email when the product is available again.

Yes. As long as your order is still in process we can cancel your order. But once the product has shipped you cannot cancel the order.

Yes. To request to become our stockist, please submit your store's information at hello@tscandleco.com and we will follow up shortly.

Yes. Shipping rate are calculated by weight + delivery destination + cost of any duties and taxes.

Yes. We offer free shipping on products purchased over specified amount during our "Free Shipping" promotions to domestic destinations.

If you receive a damaged product in transit, please reach us at hello@tscandleco.com with your order number and proof of damage to request a replacement within 48 hours of receiving your order.

As soon as a package leaves our warehouse, delivery is up to the carrier. We kindly ask that customers allow 3-5 business days from the delivery date for the package to the correct address. We recommend contacting the carrier directly with any shipping/delivery related issues.

We also encourage customers to double-check that your shipping address is correct before checking out. TS candle is not liable for missing/lost/stolen packages due to incorrectly entered shipping information and we’re unable to request address changes with the carrier once the package has been processed.

If you’re not satisfied with our product, we would love to help make that right! Please contact us at hello@tscandleco.com in 14 days of receiving your order and we’ll help get the process started.

If your order arrived damaged or if you're experiencing an issue with your product, please send us an email within 48 hours of receiving your order, including photos with a detailed description and we'll get it sorted out for you.

NOTE: We are unable to cover any shipping fees. Customized/Personalized items, discontinued items, limited edition/vault release items, gift cards, or items not produced by TS Candle Co. are final sale and not eligible for returns or exchanges.